Refund and Returns Policy
We craft heirloom-quality pieces designed to last a lifetime. If your Artbeldy piece does not feel like a perfect fit for your home, we are here to assist you.
The Artbeldy Quality Guarantee
Because we work exclusively with 100% solid organic Arar (Thuya) burl wood, every piece we produce is a unique work of natural art. Please note that natural variations in wood grain, tonal depth, swirling burl patterns, and subtle cedar-like aromas are inherent characteristics of authentic, handcrafted wood—not manufacturing defects. We celebrate these unique organic hallmarks as proof of true Moroccan craftsmanship.
Overview & Eligibility
Our return policy lasts 14 days from the date of delivery. If 14 days have passed since your order was delivered, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must meet the following criteria:
- The piece must be unused and in the exact same condition that you received it, with no signs of wear, styling, or alteration.
- It must be returned in its original Artbeldy protective packaging.
- We require a receipt, order number, or valid proof of purchase to complete your return.
- Custom, bespoke, or personalized items are exempt from being returned unless they arrive damaged or defective.
How to Initiate a Return
Please do not send your purchase back without contacting our team first. To ensure your return is processed smoothly, follow these steps:
1. Submit Your Request
Reach out to our customer care team via email at contact@artbeldy.com or through our live WhatsApp support within 14 days of delivery. Include your order number and the reason for the return.
2. Receive Return Shipping Details
Once your return request is approved, our team will reply with the designated return shipping address and specific instructions on how to safely pack the handcrafted wood for transit.
3. Ship Your Package
Carefully pack the item in its original protective packaging and dispatch it using a trackable shipping service. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
Refunds & Processing
Once your return is received and inspected at our workshop, we will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund.
If approved, your refund will be processed promptly, and a credit will automatically be applied to your original method of payment or credit card. Please allow 5 to 7 business days for your financial institution to officially post the refund.
Late or missing refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company or bank, as there is often some processing time before a refund is officially posted. If you have done all of this and still have not received your refund, please contact us at contact@artbeldy.com.
Damaged Items & Exchanges
We only replace items if they arrive defective, damaged in transit, or if you received an incorrect order. If you need to exchange an item, please contact us within 48 hours of delivery with clear photographs of both the damaged product and the exterior packaging.
For general product exchanges (such as requesting a different style or size), please follow the standard return process for your original item and place a new order on our website to secure your desired piece while artisan stocks last.
Need Help?
Contact our dedicated support team for questions related to refunds, returns, or shipping.
Email: contact@artbeldy.com
Or reach out instantly via our live WhatsApp support icon.